*Express post is delivery without signature and NO insurance is attached to this method of shipping. Australia post deliver as per their express post delivery guidelines. If you wish to purchase any shipping with insurance or signature on delivery, please contact our team via email. If a parcel is lost by Australia post and the customer has not purchased registered post or insurance this is the liability of the customer at checkout and Charlie Star Boutique is not responsible for any lost parcels.
Orders 3kg and above are shipped via Australia Post parcel post.
All orders within Australia receive a tracking number.
All orders are packed and dispatched within 24-48 hours. Tracking for your order will be updated and emailed to you once shipped.
Change of address:
The customer when placing a order is solely liable to provide the correct information for delivery at checkout. If there is a request of change of address it will be updated ONCE in our system ONLY if submitted prior to an order been shipped/processed.
If a wrong change of address is submitted by a customer this is not Charlie Star Boutique's responsibility it is up to the customer to provide the correct information at checkout and/or in their first submission of change of address.
If a parcel is lost from the fault of the wrong information provided this is the liability of the customer and any re shipping fees are to be paid by the customer. If a parcel is lost by the shipping courier due to miss information of address by the customer this is not a responsibility of Charlie Star Boutique and the customer is liable for the loss/to rectify the issue.
The price of international shipping is calculated at checkout. Depending on your country and weight of your parcel. It is displayed prior to payment.
International standard shipping: can take between 5-30 business days (Business days exclude weekends). We send via standard air mail with a tracking number and delivery time frames is dependant on the country you live in, however will not exceed 30 business days. You need to purchase registered or extra cover if you wish to have your parcel with tracking and warranty.
Express international shipping is available for select countries and is calculated at checkout.
* We DO NOT pay extra taxes and duties in your country, this is payable by the customer we do not cover any taxes for shipping destinations outside of Australia.
Should you have any further issues please contact us via email: firstname.lastname@example.org.